Policies
Shipping
All wine shipments are via FedEx Ground and an adult signature is required upon delivery. We recommend that you have your wine shipped to a daytime address (business or home office) if possible. If your state is not an option in the drop-down menu of our shopping cart page, we are unable to ship wine to you at this time.
In addition to FedEx requiring adult signature at the time of delivery, verification of age is also required when making your purchase through our online store. We have an age validation service running on the website which uses your name and address to verify your age. If that service is unable to verify that you are over 21, we will require a copy of your state id or drivers license, which we will request via email or fax. If we cannot verify your age via one of these methods, we are unable to ship wine to you.
We typically ship all orders on the Monday following your order. This helps avoid extreme temperatures while in transit, and ensures that the wine arrives to you in the best condition possible. In the event of extreme weather, we reserve the right to hold your shipment until more favorable conditions exist.
If you have any questions, please email us.
Returns
Your satisfaction is our priority. If, for any reason, you are dissatisfied with your order, please contact us
Security
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Privacy
We will never share, sell or rent personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending emails based on your request for information.